Returns & Refunds
If there is a problem with your order, contact us within 7 days of receiving your item.
Faulty or wrong item: full refund
You get a full refund to your original payment method if:
- the item is faulty or damaged on arrival, or
- we sent the wrong item (wrong model or quantity).
If you prefer, we can send a replacement instead.
Change of mind: store credit
Changed your mind? Return the item within 7 days and we will give you store credit for the full item price. Store credit can be used on any future order at Techware Singapore.
To qualify, the item must be:
- unopened and unused, and
- in its original sealed packaging with all accessories.
What we can't accept
- Change-of-mind items that have been opened, used or installed
- Returns requested more than 7 days after delivery
How to return
- Email support@techwaresg.com or WhatsApp +65 8866 9099. Include your order number and what the issue is.
- For faulty or damaged items, add photos of the item and the packaging.
- We reply within 1–2 working days with return instructions.
When you'll get your money or credit
We process refunds and store credit within 5 working days after we receive and check the returned item. Card refunds can take a few extra days to show up, depending on your bank.
VIP Club points on returns
VIP Club points are credited 14 days after payment, so most returns are settled before any points are issued. If points from a returned item have already been credited, they are removed from your balance. If you have already used those points, their value is deducted from your refund. See the VIP Club page for full terms.
Warranty
All products come with the manufacturer's warranty. For problems after the 7-day return window, see our Warranty Information page. We are happy to help you with the claim.
This policy does not affect your statutory rights under Singapore law.
